Project Management

The Problem

Introducing a product team that was new to UX design to the concept of journey mapping.

the solution

I created a mini journey map template that could be completed quickly and easily by someone with limited UX experience.

The Problem

A special design team was put together to design and build a new hub for Chase.com’s security features at a faster and more agile pace than was normally achieved. Then COVID-19 hit and our priorities changed. Where do we go from here?

the solution

Creating a clear and prioritized backlog alongside Product and Tech made the it possible to design and launch a functioning COVID-19 help hub in two sprints. Iteration followed.